A global hub to access and share information

A global hub to access and share information, effortlessly

To tackle the complexities of CXC's challenges, Sope set out to create a modern intranet solution using their well-established five-stage approach. This led to the creation of 'The Hub', a platform that combines SharePoint Modern with Sope’s SharePoint extension, Sprocket 365.

Dominic Sargent, Director of Global Technology at CXC, praised Sope’s approach:

“Sope's reputation for expertise in SharePoint solutions and their commitment to understanding our specific needs all played a crucial role. Additionally, their ability to provide a customised solution that integrated seamlessly with our existing systems and the ongoing support they offered made them the ideal choice for our project.”

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In collaboration with key stakeholders at CXC, The Hub was designed to simplify information retrieval and sharing. It tackled information sprawl by reimagining the structure and permissions of content, leading to a more controlled, organised and secure SharePoint environment.

Migrating from On-Premise SharePoint to Modern SharePoint was a crucial part of the project. Sope's team executed this transition during non-business hours, strategically minimising disruption to ensure a smooth shift to the modern platform.

Enhancing the platform further, The Hub incorporated an advanced Supplier Management Portal. The new digital processes in the portal made managing vendor contracts clearer and more streamlined. This aligned with CXC's goal to bring operations together, ensuring renewals were tracked and managed effectively. It also gave CXC a better overview of their global vendors, allowing them to conduct more strategic analysis.

The Hub also introduced a key feature, a Global Holiday Calendar. Essential for teams across different locations and time zones, it was placed on the home page to simplify tracking office closures for holidays and events, which helped to reduce emails and promote a self-service approach for international teams.

The integration of Sope’s Sprocket 365 into The Hub introduced a new layer of customisation, particularly in terms of design and branding. Enhancements such as a custom SharePoint header and customised calendars were added, providing an extra touch of personalisation. This occurred concurrently with the rollout of CXC's refreshed branding.

“The fact we were able to do this while accommodating a rebrand and launch with the new brand in place helped us embed and drive adoption throughout the business.”

- Dominic Sargent, Director of Global Technology at CXC

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Additionally, The Hub integrates Microsoft Viva Connections, seamlessly blending the new SharePoint intranet with Microsoft Teams. This integration has created a more cohesive experience for employees, with The Hub serving as the central home site, readily accessible through Microsoft Teams and providing a consistent, integrated digital environment.

The combination of SharePoint Online and Sope’s Sprocket 365 transformed The Hub into a well-structured, user-friendly, and effective intranet platform, marking a significant shift in CXC's digital workspace strategy.