SharePoint Support

SharePoint Support 

We want you to get the most out of your SharePoint solution. At Sope, we provide responsive support in a variety of ways, to suit your needs and budget:

The Sope Support Portal (Supportal)

We provide all support clients with access to the Supportal, as an efficient way of logging issues, making requests and monitoring their progress. The Supportal is loaded directly into your intranet page, to eliminate the need to log in to a separate support area. We respond via the Supportal with priority and status reports.

We provide support solutions for a variety of configurations which include:

  • On-premises in collaboration with internal or outsourced infrastructure support staff
  • Third-party data centres
  • Fully hosted and managed solutions in virtual environments
  • Microsoft Office 365 setup

All support requirements are built into your client contract, which outlines all terms and conditions ahead of time.

Contact us to discuss your specific support needs.

Training for custom applications

Receive training documentation and one-on-one training in how to use your SharePoint and Office 365 tools most effectively. As SharePoint is designed for non-technical users, this makes training an enjoyable process.

Cloud web hosting

Many organisations are moving to Cloud hosting, as a way to reduce capital costs and data centre expenses.  Cloud hosting means literally hosting your web servers and data ‘in the cloud’ – where it is accessible anywhere at any time, with high levels of built-in security.

Cloud hosting provides many cost and administrative efficiencies:

  • Quickly build up your number of servers and add additional resources, to meet changing business needs
  • Easily scale up or down and enjoy greater speeds
  • Reduce down-time and disasters, due to an enhanced data recovery process and high availability of servers
  • Reduce network administration needs

Let us help you navigate your cloud hosting options, to achieve the best outcome for your business.

Contact us to learn more or visit our Office 365 and cloud solutions page to discover what you can do in the cloud.


Free SharePoint health check

For those clients who already have a SharePoint site, we offer a FREE SharePoint Health Check.

We review all servers in your SharePoint farm and provide a full report on the following key ‘health’ areas:

  • Current Server Specifications
  • SharePoint Patching levels
  • Third party installations
  • Network Topology
  • Security Issues and vulnerabilities
  • Search configuration
  • Site architecture

We then advise you on your top priorities for action and make specific recommendations for any suggested changes or upgrades.